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Spa and Salon Policies

(RESCHEDULING DUE TO ILLNESS IS GREATLY APPRECIATED!)

  • Please put cell phones on vibrate or turn off.

  • For your child's safety and as a courtesy to you and others in the entire spa, children CANNOT be accommodated unless they are receiving a service.

  • Prices are subject to change without notice.

  • Guests who are pregnant, have had recent surgery, or are under a doctor's care and would like a massage or body treatment, must bring a doctor's release statement.

  • For Spa Packages, lunch/dinner can be provided for an additional fee, unless included in the package already.

  • For our more extreme and/or extensive hair, color and/or skincare analysis consultations, we offer reserved by appointment or walk in consultation at a $25 fee (the fee which will apply to your actual scheduled service appointment after consult).

  • NO SHOW/ CANCELLATION POLICY (PER STANDARD REGULAR APPT) – guests have UP TO a 48 hour window prior to scheduled appointment to make changes/cancel their reserved appointment WITH NO PENALTY.

  • PARTY & GROUP/SPECIAL RESERVATIONS/ SPA PACKAGES REQUIRE A 50% DEPOSIT AND AT LEAST A 48HR TO 2WEEK CANCELLATION NOTICE DEPENDENT UPON SIZE OF PARTY/PRICE OF SERVICES. IF CANCELLATION DOES NOT MEET THIS REQUIREMENT, DEPOSIT IS FORFEITED. IF PARTY/SPECIAL RESERVATION IS ACCOUNTED FOR, DEPOSIT IS APPLIED TO THE SERVICES RECEIVED.

  • SEE BRIDAL AGREEMENT TAB FOR BRIDAL CONTRACT INFORMATION

  • 14 day Retail return policy- return and EXCHANGE for item of equal value. If exchanged for a higher value item, balance is due. NO CASH REFUNDS ON PRODUCTS.

  • NO CASH REFUNDS on Gift Certificate Sales- Certificates can be redeemed in store on any retail or service purchase. Certificate can also be re-gifted to another individual w/ proper ID.

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